
3-Day Return Policy
As part of our commitment to customer satisfaction, your purchase includes a complimentary 3-Day Return Policy, subject to the terms and conditions outlined below.
Return Eligibility
You may return your vehicle for a full refund if all of the following conditions are met:
- Return Notice: You must provide written notice of your intent to return the vehicle by emailing returns@keysy.com within:
- a. Three (3) calendar days from the date of purchase OR
- b. Before the vehicle has been driven more than 300 miles, whichever comes first.
- Vehicle Condition: The vehicle must be returned in the same condition as when it was purchased, including:
- No new damage (e.g., dents, scratches, windshield cracks, interior stains)
- No mechanical or electrical issues not present at the time of sale
- All included accessories, documents, and keys must be returned
- Cleanliness: If the vehicle is returned in excessively dirty condition (interior or exterior), a $250 detailing fee may be deducted from the refund.
Return Process
- Send an email to returns@keysy.com including:
- Your full name
- Vehicle year, make, and model
- VIN (Vehicle Identification Number)
- Purchase date
- Reason for return (optional)
- Current Odometer reading (Miles)
- A Keysy representative will contact you within 1 business day to confirm return eligibility and arrange inspection and pickup/drop-off logistics.
Additional Terms
- Vehicles must not be resold, modified, or used commercially during the return window.
- Keysy reserves the right to deny the return if the vehicle is not in substantially the same condition as at the time of purchase.
- Refunds will be issued via the original payment method within 5–7 business days after the return is approved and completed.